Shipping

Many of our products, including canvas, sails, rudders, tillers, and some ports, are built on demand and ship direct from the manufacturer. If your order includes products from several manufacturers you will receive multiple shipments.

Our standard shipping method is UPS or FedEx ground, although some products ship USPS when it is the less expensive option. Some products are too large for UPS or USPS and trucking is required. Please call us to request overnight or expedited delivery. Please call us toll free at 877-932-7245 should you require it.

UPS/FedEx costs generally run between 10% to 18% of the purchase price, depending on the item and its size. Please keep in mind the minimum UPS charge for a one pound package, shipping to the next town, is approximately $8.00. This is not a function of our shipping policy, it is simply what shipping costs these days.

Each product we sell displays an estimated shipping date under the product description. It is also included in your confirming email.

International shipping: Freight costs outside the US vary by product and cannot be estimated online. If shipping costs exceed our estimated amount by more than $12 US we will contact you to confirm costs prior to processing. Applicable duty, taxes, and brokerage fees are not estimated. Knowledge and payment of these fees is the responsibility of the buyer.

Unfortunately, we can only ship within the United States, its territories, and Canada.

Shipping to countries outside US/Canada: Please put the items you want in your shopping cart. During the checkout process we will you will be asked to enter your shipping address. We will get back to you within one business day if we can provide the items you want, and if so, the shipping information and costs.

Shipping hazardous materials: Flammable, corrosive, or dangerous materials may require special shipping methods or incur an additional surcharge of $20 or more. We will contact you regarding additional charges.

Guarantee and Returns

All items, except those from our Clearance section, are covered by our PearsonOwners.com Satisfaction Guarantee. If you are not satisfied with your purchase, contact us for a return authorization within 30 days for replacement, re-work, or refund (less shipping and any applicable taxes). Replacement, re-work, or refund is determined at our discretion, based on your needs and the problem you report. This guarantee is extended to 90 days if your purchase is made between October 1st and February 1st.

All sails, canvas, rudders, cushions, tillers, embroidered and engraved items, or any product manufactured for your order is subject to a 30% stocking fee. (Warranty issues excluded, of course.)

A return authorization is required prior to any return. To get an authorization, contact us at http://shop.sailboatowners.com/rma or call toll free at 877-932-7245 Mon-Fri, 9am to 5pm Pacific time. Please be prepared to provide your name, order number, item description, and the reason for your return. Returned items must be clean, properly packaged, and of a condition suitable for resale.

Our Satisfaction Guarantee is over and above any warranty provided by the manufacturer. Please see the product description for information on the manufacturer's warranty, or contact customer service.

If your order is damaged in shipment: Please call the driver's attention to any obvious damage, then contact us immediately. Do not remove the item from its packaging. Or, if the damage is not noted until the package is opened, please retain the shipping materials. Photographs or inspection of the package may be required by the shipper. Please do not attempt to repair or use the product untill the claim is resolved.

We want you to be happy with your purchase and we pledge to do our best to help you get what you want.

Cancellations

Order cancellations: There is a 5% fee once we have received funds from your bank, and a 20% fee if fabrication has begun on sails, canvas, rudders, tillers, any other any item manufactured for your order.

We want you to be happy with your purchase and we pledge to do our best to help you get what you want.

Privacy

We do not sell, rent, or release your name, email address, or other information to anyone. Nor do we authorize any use of this information to any organization other than SailboatOwners.com.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (NOT your name, address, email address, telephone number, or purchase history) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice or wish to opt out of this program, click here.

If you check a box to receive information from our web site we may send you email of specific interest to users of SailboatOwners.com. No affiliates or partners will contact you.

You will always have the option to quickly and easily remove your address from our mailing list. Automated requests are honored instantly. Requests which must be processed manually can take up to seven days.

If you receive email from any source other than SailboatOwners.com which you believe originated from your use of this web site please forward a copy to: info@SailboatOwners.com.

About us

PearsonOwners.com is part of Sailboat Owners, Inc., founded in 1996 by a couple of avid Pacific Northwest sailors, Phil Herring and Bly Berken.

Our mission is to provide resources, information exchange, and easy-to-buy parts and accessories for Pearson owners.

Errors

Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Rev. 8/23/10